FAQ
Do you restore or provide background checks of vintage Waltham pocket watches or watches?
Unfortunately we don't. You can refer to specialised second-hand websites, vintage watch restorers or dealers for such topics. The 1854–1941 Waltham Watch Company records are kept at Harvard University. To access them contact the Harvard Business School Baker Library
What is included in the price?
The prices published on our website include shipping costs, local VAT and the import duties applicable in the country of destination.
The published price is therefore all you pay.
What payment methods are accepted?
We accept all major credit cards, American Express, PayPal, Apple Pay, Google Pay and others.
You may also pay by bank transfer. If you use this method, your order will be dispatched only after reception by us of the full order amount on our account. In case you would like to pay by bank transfer, please email us at info@waltham.ch to obtain our bank coordinates and payment instructions.
Do you ship internationally?
Yes, we ship worldwide from door to door with UPS Express.
What shipping methods are available?
We ship worldwide by UPS Express and with DHL Express within Switzerland.
Upon dispatch you will receive a tracking number to follow your package. You will be required to sign for your package at reception. Please see our detailed shipping policy in our general terms & conditions page.
Do you ship to P.O. Boxes?
Delivery requires signature by the recipient. Therefore we don't deliver to P.O. Boxes.
When will I receive my purchase?
Your order will be dispatched within 5 working days from purchase date.
Estimated shipping time after dispatch depends on the territory of shipping:
- From 3 to 10 days to the United States
- From 5 to 15 days to central and south America
- From 2 to 5 days to Europe
- From 3 to 10 days to the Middle East
- From 5 to 10 days to Asia
- From 5 to 12 days to Oceania
Shipping time can be affected by the customs operations lead times of the destination country. Please allow sufficient time when purchasing for a particular date or occasion.
How many days do I have to make a return?
You have 14 days from the date you receive your order to request a refund.
Please check the general terms and conditions for how to return your purchase.
How do I initiate a return?
Before shipping any item, you must send a written request via email to info@waltham.ch. Packages shipped without prior notice will not be accepted.
Where should I send the package?
The merchandise must be shipped to:
Waltham Watch Company SA
Customer Service
Via Penate 16
CH-6850 Mendrisio
Switzerland
Please check the general terms and conditions for how to return your purchase. You are responsible for the return shipping costs.
In what condition must the products be returned?
The products must be in pristine condition, unworn, with all original tags attached, and in their original protective packaging. You may inspect them exactly as you would in a physical store: any damage from wear and tear or the absence of the original packaging may reduce or void your refund.
Please check the general terms & conditions page for the detailed terms.
What is the warranty term?
Your watch carries a 5 years international warranty. Please check the general terms & conditions page for the detailed terms.