You have the right to cancel your order and return your Goods for refund or for exchange for any reason whatsoever within 14 days from the date of receipt of the Goods by you or by a third party other than the courier appointed by you (the date of signature of the reception document applies).

To return any Goods you must send your request in writing at Packages returned directly to us without any notice will not be processed. Goods have to be returned to:

The Waltham Watch Company SA
Customer service
Via Penate 16
CH6850 Mendrisio
Tel. +41 (0)91 690 50 59

All return costs are at your expense. 

Goods must be returned in their original condition, unworn, with all protective packaging and all labels attached. You must take care with the Goods when you inspect them.

Returned Goods are subject to quality check. You must only handle and inspect the Goods it in the same manner you would be authorised to do in a retail store In the event of a wear and tear in the Goods that exceeds the one necessary to establish the quality, characteristics and functionality of the Goods you might not be entitled to a refund . If the inspected product do not pass our quality control standards and cannot be repaired or require refurbishment to be re-sold, we may require you to pay for such total loss or the refurbishment.

Failure to return the original packaging in original condition will give us the right to retain the corresponding value from the reimbursed amount.

If the returned Goods pass our quality check, we will proceed with the reimbursement or exchange.

If you exchange for a product that cost less than the original order, we will refund you the difference.

Any Goods returned must be accompanied by the order number and the sales invoice in order to facilitate their identification and processing. Unidentified returns will not be processed.

We will issue any refund on the same payment method used to place the order. If this payment method is no longer valid for any reason, it is your responsibility to inform us about the new payment method to issue the refund on. We only refund the amount entirely or partially you paid in CHF. We will not refund any exchange rate difference or bank costs to you generated by our refund.

Gift cards cannot be returned or refunded.

Bespoke products ordered by you  and manufactured on your behalf may not be returned or exchanged. Special discount sales orders (sales with discounts above 30%) may not be returned or exchanged. This returns policy does not apply to these type of goods.

Please also refer to our general terms & conditions.